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Classroom Commander apps cannot run or start

Scott L.
  • Updated
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This article applies to the following ScreenBeam products:

SBCC Teacher   SBCC Student

 

When the Classroom Commander apps cannot start and the error message is Windows cannot find ”C:\Program Files\WindowsApps\...\sbcc_teacher.exe”,  then the app might be blocked by Norton Antivirus (or similar antivirus software).

If Norton Antivirus software (or another antivirus software) is running on your device and Classroom Commander app cannot be started after installation:

  • Open Norton Antivirus software (or another antivirus software)
    • Remove any blacklist entries regarding the SBCC app
    • Add the SBCC apps to the AV’s whitelist
  • Open Norton Antivirus software (or another antivirus software) and add exclusion.
    • Add the path “C:\Program Files\WindowsApps” so that UWP apps are not scanned by the AV

 

 

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